1. Introduction
US Garage Door Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website usgaragedoorservices.com, use our services, or interact with us in any way.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.
For the purposes of this Privacy Policy, "personal information" means any information that can be used to identify an individual, including but not limited to a name, address, phone number, email address, or other contact details.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
Personally identifiable information, such as:
- Full name
- Mailing address and service address (including zip code)
- Phone number(s)
- Email address
- Property details (garage dimensions, door type, existing hardware)
Technical Data
Automatically collected when you visit our website:
- IP address and browser type
- Operating system and device type
- Pages visited, time spent, and click patterns
- Referring website or search engine
- Date and time of access
Service-Related Data
Information collected during the course of providing services:
- Service type requested (installation, repair, replacement, etc.)
- Photos of your garage door (if provided for quoting purposes)
- Payment information (processed securely through third-party processors — we do not store card numbers)
- Service history and warranty records
Communication Data
Information collected when you communicate with us:
- Contents of phone calls (with your consent) and chat sessions
- Email correspondence
- Online form submissions (estimate requests, contact forms)
- Online reviews and feedback you provide
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To provide, complete, and support your garage door service requests
Estimates & Billing
To prepare quotes, process payments, and send invoices
Communication
To respond to inquiries, send confirmations, and provide updates
Warranty Support
To honor and manage warranty claims and service records
Improvement
To analyze usage, improve our website, and enhance services
Marketing
To send promotional offers (only with your consent)
You may opt out of receiving promotional communications from us at any time by following the unsubscribe link included in our emails or by contacting us directly at info@ushomeservices.com.
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest commercially reasonable standards.
7. Third-Party Links
Our website may contain links to third-party websites, including manufacturer sites, review platforms, and partner companies. These third-party sites have their own privacy policies, which we encourage you to review.
We are not responsible for the privacy practices or content of any third-party websites. The inclusion of any link does not imply our endorsement of the linked site or its operators.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information from our systems.
If you believe that a child under 18 has provided us with personal information, please contact us at info@ushomeservices.com.
9. Your Rights
Depending on your state of residence, you may have certain rights regarding your personal information. These may include:
Right to Access
You may request a copy of the personal information we hold about you.
Right to Correction
You may request that we correct any inaccurate or incomplete personal information.
Right to Deletion
You may request that we delete your personal information, subject to certain legal exceptions.
Right to Opt Out
You may opt out of the sale of your personal information and/or the use of your information for targeted advertising.
Right to Portability
You may request a copy of your data in a structured, machine-readable format.
State-Specific Rights: Residents of California (CCPA), Virginia (CDPA), Colorado (CPA), Connecticut (CTDPA), and other states with privacy laws may have additional rights. We comply with all applicable state privacy regulations.
To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within 45 days (or earlier if required by applicable law).
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will:
- • Update the "Last updated" date at the top of this page
- • Post a notice on our website for material changes
- • Send an email notification for significant changes (if you have an account)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company
US Garage Door Services
Phone
844-759-7966Service Area
All 50 States, USA
Privacy-Related Requests
For data access, correction, deletion, or any other privacy-related request, please email us at privacy@ushomeservices.com or call 844-759-7966. We will acknowledge your request within 10 business days.
We take your privacy seriously and will make every effort to address your concerns promptly and thoroughly.